FAQ's


The cost of having your windows cleaned is affected by various different factors,ranging from how accessible your windows are, how large, how many windows you have, the current state of the windows (related to first clean costs) and many other factors.

This can make it difficult to give you an accurate quote without seeing the property first. We are always more than happy to give you an estimate price of having your windows cleaned, but please note this price can be subject to change until we have viewed the property.

If you would like an estimate cost of having your windows cleaned or would like to book a quote appointment please fill out the form on our Contact Us page.
You may have noticed increasing amounts of window cleaners using a brush on a telescopic pole to clean windows. These are known either as a Reach and Wash, Pure Water, or a Water Fed Pole System (WFP).

The water being used is not your standard tap water. The water is passed through a series of filters to remove all impurities, leaving it completely pure. The pure water is then pumped up a telescopic pole to a soft brush. The brush agitates the dirt and the purified water rinses it away. Any water left on the window dries completely clear to leave a smear free finish.
  • Using pure water requires no soaps/detergent, which is better for the environment and leaves windows cleaner as there is no detergent residue for dirt to cling to.
  • Frames and sills are cleaned at the same time as your glass and won’t be damaged by having a ladder leaning on them.
  • The Water Fed Pole system means no ladder holes in your lawn or ladder marks on your decking.
  • Windows that are inaccessible to ladders, including windows above conservatories, can be cleaned.
  • There are also increasing health and safety concerns over using ladders. Although they aren’t banned, most window cleaners are turning away from them as several are killed and many more seriously injured each year. Using the pure water system removes the risk of a window cleaner having an accident on your property. It is also important to note that many traditional window cleaners are uninsured, which could mean a legal headache for you if one is injured on your premises.
We don’t use any chemicals for cleaning external windows. We may use a small amount of specialist biodegradable window cleaning detergent for inside windows and conservatory roofs. This chemical has been ecologically tested and is accredited for excellent environmental performance.
Yes, the cleaning of your doors is included in the costs of your window clean.
We accept: Cash, Credit/Debit Card, Apple Pay, Android Pay and BACS.
Yep, unlike some other window cleaners, we do offer non-schedule or what we call one-off cleans.

We understand that not all customers like to have their windows cleaned on a set schedule and prefer to have them cleaned as and when they see fit. We do keep your details on file, in case you require our services again. This allows us to know your prior cleaning history, as well as the most efficient way to navigate around the property.

Please note -  if you leave a large time lapse between your first window clean,we may charge the "First clean" fee again.
We always send a text message to our customers the day before their window clean is due, this is to allow customers to free up access routes or should there be any issues they can raise them with us prior to us turning up.
Yes we will, we always message the day prior to your cleans and request any access the outside of the property. Should we turn up for your clean and find that access has been restricted, we may either choose to clean all accessible windows or try to contact you.

Please see section in our Terms related to "Property Access".
Yes certainly! The only effect that rain should have on us cleaning your windows are a few wet operators. As we use the water-fed pole method of pure water window cleaning, rain being almost pure itself should have no negative impact on the quality of your clean.

We do offer a 48-hour guarantee on your window clean, so in the unlikely event that the rain or any other weather negatively impacts your clean we will come by and put things straight.

Please see section in our Terms  related to "48-Hour Guarantee".
Yes, we offer an all year round window cleaning service. 

Please see section in our Terms related to "Weather".
It shouldn't be a problem, as we use the water-fed pole method we can pretty much reach 99% of windows safely from the ground and should be able to clean any above conservatory or above extension windows without an issue. Pretty much any window we can see from the ground, we can clean from the ground.

Please note, in the unlikely event that it would not be possible to clean any windows, we will ALWAYS notify you prior to the clean and any such windows will be exempt from the cost of your clean.
We do allow customers to push back their scheduled cleans as long as they notify us. Please note that we cannot always guarantee a specific slot on our schedule for your clean to be postponed to, but we always aim to come to a compromise that is suitable for both parties.

Alternatively, we do allow our customers up to 7 days to make payment for their window clean.

Please see section in our Terms related to "Payment"
Yes we do offer the cleaning of garage doors, please note that this is not automatically included in your window clean and would incur an additional cost.
No, Ace Window Cleaning Ltd consists of just Ben & Daniel. It will be their happy faces you see when using our service.
We understand that sometimes people don't feel that their windows need to be cleaned on their scheduled date, so we do allow our customers to skip cleans or simply wish for them to be skipped for other reasons. To do this you simply need to contact us by any method to notify us that you wish to skip your upcoming clean, should this be a regular occurrence however we may decide to remove you from the schedule to make room for other customers. Don't worry as even if this happens you can still contact us to come and clean your windows as and when you wish.

Please note that we do not deem weather an acceptable reason for postponing our services.

See section in our Terms page related to "Weather".
Yes we can clean external cladding, this would be deemed a "Specialist" service. If you wish to have any external cladding cleaned, please drop us a message via our Contact us form.
It shouldn't be an issue, we have equipment that allows us to use the same water-fed pole method of cleaning without having to run a hose from the van. This means that we can simply access the garden through your house and clean to the same quality as we would on the front. The only issue with not having back garden access that isn't through the house is that you would need to be home for us to complete a full clean unless you choose to provide us with the keys necessary to go through ourselves.