Revised January 2021
Full payment must be received within 15 days (commercial) and 3 days (residential) of the invoice date (unless otherwise stated or previously agreed). If you fail to do this, your account and services may be suspended until such time as the arrears have been settled. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.
Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and cleared. We cannot accept any liability for postal orders or cash that has been lost in the post. We strongly advise against sending cash in the post.
Scheduled Window Cleans
By agreeing to a regular window cleaning service whether verbal or written, you are entering into an agreement with us until such a time that you inform us verbally or in writing that you no longer wish to use our regular window cleaning service. Prior to a scheduled window clean we will notify you via text message and unless we are informed not to, we will complete the scheduled clean as part of the agreement.
By choosing to use our regular window cleaning service you are agreeing to the above terms, therefore any amounts owed after a scheduled window clean are subject to our payment terms.
Our pure water systems work in all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in all weather conditions including rain and very low temperatures. High winds and snow can effect our services & schedule but we will notify you of any changes to our usual working schedule as soon as possible.
In freezing temperatures, we may deem it necessary to grit areas of excess water.
If we deem it safe to do so our operators will from time to time gain access to your property by unlocking your access gate. if you do not wish us to do this please contact us.
Should we be unable to access any part of your property/premises due to locked gates etc, we will only clean the accessible areas, such as front or side/s. This will typically be charged at 75% of the total clean cost. We may be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given prior consent. If you wish to give us permission to climb over your gate/wall, please contact us.
We will endeavour to clean all windows, but if we deem any window/s to be inaccessible or unsafe to clean, we will not clean them.
Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: flowerpots and garden furniture, filling cabinets and items on internal window sills. If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.
We do not accept liability for damage caused by decorative or structural defects, or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia's, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.
We accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed, our brushes will not damage them in any way. Should they become loose or fall, this is due to the adhesive not bonding correctly with the glass and coming into contact with dust, rain and contaminates.
Scratched Window Sills: Over time your UPVC window frames will start to oxidize and slowly lose their colour. your window sills will be the most effected. When we are cleaning your windows our brush head which is made from a soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact its just where the grey oxisation has been removed. We will not be held responsible for returning your windows back to "As New" condition.
Upon quotation of conservatory roof cleaning we perform a survey of your conservatory roof to ensure that we are safe to carry out the cleaning of your roof and we always check with you prior to any quotation as to whether you are aware of any leaks/internal damage that will affect the method of cleaning or prevent us from carrying out a clean.
For this reason we do not use pressure washers when cleaning your roof, we use a specialized water-fed brush and pole to minimize the amount of pressure placed on your roof during cleaning to ensure no damage is caused to your roof during the cleaning process.
Should we not be made aware of any leaks/internal damage we will perform the clean as usual. We will not be held liable for any water damage caused internally if we were not notified of any leaks/internal damage prior to carrying out the clean and the leak is found to be caused by age/degradation/internal damage of your roof.
If during the cleaning process we see any sort of water leaking through to the internal of your roof, we will stop the clean and make you aware and decide whether it is safe for us to continue.
For cover under our 48-Hour re-clean guarantee, register complaints within 48 hours' of the clean. All re-cleans are at the discretion of Ace Window Cleaning LTD. Any complaints received after the 48-hour period are also at our discretion.
Please note achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.
Right To Refuse Work
Ace Window Cleaning LTD reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. if we refuse work/job on site a full refund of any monies paid will be issued.
By using Ace Window Cleaning LTD for your chosen service we may email you to inform you of various offers we are promoting. If you do not wish to receive these, simply click "Unsubscribe" at the bottom of our emails.
Any promotions and offers from Ace Window Cleaning LTD may be subject to different terms and conditions.
We reserve the right to amend these terms and conditions without notice